In the handmade process, each piece is unique, and it is not possible to guarantee exchange or replacement for the same product.
To carry out the exchange or return process, contact us via e-mail at [email protected], within 7 (seven) calendar days after receiving the purchased product, informing us of your data and reason for the exchange or return.
It is imperative that the returned product is in its original packaging for the exchange or refund of the value to be carried out. If any discrepancy is found, such as misuse or damage or damaged packaging, the website lilianmalta.com.br will be exempt from accepting the return and/or refunding the purchase price.
The products are packed carefully, prioritizing their protection. If they arrive with any damage, we will replace them efficiently and at no cost. Send a photo of the piece along with your data to [email protected].